citibet88 Privacy Policy

1. Introduction

citibet88 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the citibet88 Platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

This Policy describes what personal data citibet88 collects from you, why we collect it, how we use and protect it, and what rights you have in relation to your data. We encourage you to read this Policy carefully. If you have any questions, our Data Protection Officer can be reached at the contact details provided in Section 13.

This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the citibet88 Platform.

2. Personal Data We Collect

citibet88 collects personal data from you in the following categories:

We do not collect sensitive personal information (such as health data, political opinions, or religious beliefs) unless specifically required by law or regulatory obligation.

3. How We Use Your Personal Data

citibet88 uses your personal data for the following purposes:

• Account Management: To create, verify, and manage your citibet88 player account, including identity and age verification (21+ requirement).
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the citibet88 Platform.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws and regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the citibet88 Platform.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse usage patterns and improve the features, performance, and user experience of the citibet88 Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about citibet88 – only where you have provided consent or where we have a legitimate interest, and always with an easy opt-out option.

4. Legal Basis for Processing

citibet88 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (the citibet88 Terms and Conditions), including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for citibet88's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain optional data uses, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

citibet88 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and comply with the 21+ age requirement.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory obligation.
• Technology Service Providers: Cloud hosting, data analytics, and cybersecurity providers who process data on our behalf under strict contractual data protection obligations.
• Game Software Providers: Licensed game developers whose software powers games on the citibet88 Platform may receive limited technical data necessary to deliver gameplay.
• Law Enforcement: Where required by a valid court order, subpoena, or other lawful request from Philippine law enforcement authorities.

6. Cookies and Tracking Technologies

citibet88 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the citibet88 Platform.

We use the following types of cookies:

• Essential Cookies: Required for the citibet88 Platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Analytics Cookies: Help us understand how players interact with the citibet88 Platform so we can improve performance and user experience. Data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences, such as language and display options, to personalise your citibet88 experience.
• Marketing Cookies: Used to deliver relevant promotional content about citibet88. These are only set with your consent and can be disabled at any time via your browser settings.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the citibet88 Platform.

7. Data Retention

citibet88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active Account Data: Retained for the duration of your citibet88 account and for a period of at least five (5) years after account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable Philippine law, typically five (5) years from the end of the business relationship.
• Support Communications: Customer support records are retained for three (3) years to assist with dispute resolution and service improvement.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised.

When personal data is no longer required, citibet88 will securely delete or anonymise it in accordance with our data disposal procedures.

8. Data Security

citibet88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and citibet88 servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls ensuring that only authorised citibet88 personnel can access personal data, on a need-to-know basis.
• 24/7 monitoring of our systems for suspicious activity and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, citibet88 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by citibet88:

• Right to be Informed: The right to know what personal data citibet88 collects about you and how it is used – which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data citibet88 holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

10. Children's Privacy

The citibet88 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. citibet88 does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and take appropriate action in accordance with applicable Philippine law. If you believe a minor has registered on the citibet88 Platform, please contact us immediately at the details in Section 13.

11. International Data Transfers

citibet88 primarily stores and processes your personal data within the Philippines. In limited circumstances, data may be transferred to or processed by service providers located outside the Philippines – for example, cloud infrastructure providers or game software developers.

Where such transfers occur, citibet88 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. citibet88 will not transfer your personal data to countries that do not provide adequate data protection standards without your explicit consent or a lawful basis under the Data Privacy Act.

12. Updates to This Privacy Policy

citibet88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the citibet88 Platform after any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting our support team.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by citibet88, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by citibet88.